Black Belt

Purpose of Job

We are currently seeking talented Black Belt for our San Antonio, TX facility.

Responsible for consistently executing the Process Excellence (PX) strategy within a CoSA or across the Enterprise. Works with a team of subject matter experts in the identification and execution of process improvement projects that are sustainable and improve member and employee experiences while enhancing overall association performance. This position requires leadership, change management and technical competence.

Job Requirements

  • Lead Process Improvement projects that deliver measurable business results.
  • Build commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
  • Analyze and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
  • Serve as a technical leader in the deployment of Process Excellence through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving). Trains, coaches, and mentors all employees, to include Green Belts.
  • Work with stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated and benefits are validated.
  • Provide expertise and share best practices regarding Process Improvement tools, methodologies, and team leadership.

Minimum Requirements

  • Bachelor's Degree in Engineering, Business Administration or related field OR at least 4 additional years of directly related work experience beyond the required years of experience may be substituted in lieu of degree.
  • 8+ years professional business experience with 4+ years process improvement work experience.
  • Strong, proven experience with leadership, business acumen, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry.
  • Proven ability to influence and affect change at all levels of the organization.
  • Solid track record in leading and managing teams, to deliver results.
  • Green Belt or higher certification which required successful implementation of a process related project that solved a business problem/improved business performance.
  • Must complete Black Belt training and certification requirements within 12 months of assuming the role to include successful implementation of a process related project that solved a business problem/improved business performance.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


  • Certified Black Belt or Master Black Belt, certification which required successful implementation of an end to end process related project that solved a business problem/improved business performance.
  • Working Knowledge in the financial services arena working on engagements that have incorporated Robotic Process Automations (RPA) with one of the market leading RPA platforms : Automation Anywhere, BluePrism and/or UiPath.
  • Expert knowledge of Lean Six Sigma within the financial services industry.
  • Current "hands-on" expert in Lean Six Sigma tools and data analytics with an ability to deliver / present data statistical analysis to the senior leadership .
  • Expert knowledge of business process management and proficient knowledge of change management theory and practices.
  • Experience managing the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment.
  • Banking or financial services experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 06/12/18 by 11:59 pm CST time.