Business Operations Analyst I

Purpose of Job

USAA continuously seeks talented personnel for future opportunities. This sourcing requisition is designed for individuals with recent experience as a Business Operations Analyst who are interested in career opportunities within USAA. Applying to this sourcing requisition indicates that you have an interest in those future career opportunities and does NOT constitute an actual application to a specific position. When selected positions for Business Operations Analysts are added to our career website, highly qualified candidates will be notified via email and asked to apply to those specific positions if you are interested in the opportunity. Again, this sourcing requisition is not for a specific position. It is designed for candidates interested in future opportunities and allows USAA to keep you apprised of those new opportunities.

Compiles, analyzes and interprets data to make tactical recommendations to business managers. Applies descriptive statistical data to business operations and presents recommendations to management in a meaningful format. Participates in projects requiring reporting of key metrics. May partner with technology group to define business requirements, perform user acceptance testing and implement changes. Consults with the business client to understand, define and provide information to inform the problem and recommend solutions. Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

Job Requirements

  • Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and projects.
  • Performs compilation, analysis and reporting of COSA data.
  • Intermediate subject matter knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
  • Identifies and pursues opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues.
  • Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
  • Maintains an understanding of business processes, supporting data and applications and strategic direction.
  • Performs quality work efforts, assignments and problem resolution.
  • Provides consulting to define the problem, provides insights into what happened and when, and suggests alternative performance metrics.
  • Liaison between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.

Minimum Requirements

  • Bachelor's degree in a Business or Science discipline required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 4 or more years of related experience and accountability for complex tasks and/or projects required.
  • Proficient knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.
  • Proficient level of business acumen in the areas of the business operations, industry practices and emerging trends required.

Preferred

  • Experienced SAS user
  • Advanced degree - technical discipline or MBA
  • Contact center experience
  • Business objects or similar package experience (Tableau, Lumera, etc)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.