Change Partner

Purpose of Job

Change Partners enable USAA to change well and to achieve its strategy through effective collaboration and the consistent application of change management methodology, expertise and experience.

We are currently seeking a talented Change Partner for our San Antonio, TX facility.

Job Requirements

  • Coordinates a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success.
  • Guides work performed by Change Management and partner resources assigned to a specific change effort. 
  • With minimal supervision, develops Change Strategy and Change Plan for a program and/or small portfolio of change.
  • Partners with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.
  • Leads work to create change management strategy and plan.
  • Consults on implementation of change plan and adjustments for resistance and acceptance of change.
  • Coaches and influences executive business owners to lead change in a highly matrixed organization.
  • May mentor more junior change partners.

Minimum Requirements

  • Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • If Bachelor's degree, 6 or more years of related experience (organizational change management, communication, organizational development, marketing, human resources, project delivery or formal or informal people leadership) and accountability for complex tasks and/or projects. (The years of experience must include 2 years change management or change leader experience)
  • If Master's Degree, 4 or more years of related experience, as above.  (The years of experience must include 2 years change management or change leader experience)
  • Advanced knowledge of the change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products.
  • Experience partnering for client’s success, organizational savvy and politics and applying emotional intelligence.

Preferred Requirements

  • Consulting experience
  • Extensive experience with influencing, overcoming resistance to change.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.