Compliance Advisor Lead- Member Customer Restitution

Purpose of Job

We are currently seeking talented Compliance Advisor Lead - Member Customer Restitution to work Remote.

Enterprise compliance is seeking a motivated and talented Lead Compliance Advisor to join the Issues Management team and foster the development of the Enterprise restitution and remediation program. USAA is an admired and transformational member-focused company and when something doesn’t quite go as planned, we are there to make it right. This is an opportunity to use your leadership strengths to influence and drive a key initiative with member impact while strategically infusing risk and compliance knowledge into policy and a sustainable process. The Compliance Advisor Lead will provide key stakeholders the guidance and tools necessary to ensure proper execution and timely issue closure.

Leads and motivates cross-functional team members in strategy development and implementation of compliance solutions. Independently performs complex and often unique work assignments and problem resolution within compliance and enterprise projects. Serves as the subject matter expert to ensure documents, projects, processes, and product initiatives comply with regulatory and legal requirements and enterprise policy.

Job Requirements

  • Reviews laws and regulations for business impact and completes risk assessments.
  • Leads and motivates cross functional team members in strategy development and implementation of compliance solutions.
  • Utilizes advanced leadership and collaborative skills in interacting with compliance stakeholders or regulatory agencies.
  • Fosters cooperation across team and organizational units.
  • Builds consensus and morale through understanding of underlying team dynamics and by promoting development of team relationships.
  • Anticipates and identifies future needs, opportunities and potential solutions, and leads crossfunctional teams through the problem resolution process.
  • Directs analyses and root cause identification; develops and recommends compliance solutions impacting the enterprise.
  • Establishes aggressive goals for the organization and monitors to ensure achievement.
  • Provides compliance input on business action plans, projects or operational requests.
  • Advises senior management on issues and has authority to make projectrelated decisions.
  • Develops, designs and delivers compliance strategies to senior leadership; negotiates solutions with leadership.
  • Develops and delivers all types of messages effectively.
  • Ensures proper implementation of business requirements and identifies outstanding compliance issues.
  • Develops action plans for advancing compliance initiatives and for resolving outstanding compliance issues.
  • Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.
  • Applies expert knowledge of the business, its products and processes.
  • Maintains expert knowledge of the competitive/regulatory landscape and the company's key challenges.
  • Serves as the primary resource for crossfunctional team members on escalated issues of a unique nature.
  • Serves as the technical expert, providing direction to others on complex issues, and mentoring team members.
  • Demonstrates awareness of personal leadership style and works to achieve quality results by motivating and inspiring highly skilled team of compliance professionals.
  • Builds processes and relationships that facilitate productive teamwork.
  • Coordinates and responds to regulatory requirements and requests, and ensures the execution of conduct examinations.
  • Accountable for achieving business objectives and results; provides guidance to crossfunctional team members to ensure goal achievement and team success.

Minimum Requirements

  • Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 8 or more years of industry experience.
  • 3 or more years of leadership experience.
  • Expert knowledge of relevant regulatory data sources.
  • Expert knowledge of data analysis tools and techniques.
  • Expert knowledge of relevant industry regulations.
  • Expert knowledge of regulatory compliance.
  • Subject-matter-expert knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

*Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

  • 4+ years proven experience developing, implementing, monitoring, and sustaining a restitution program in a complex matrix environment.
  • Proven experience leading a staff in the development and implementation of core programs.
  • Proven experience in issues management, regulatory change management, program governance, risk management, or risk assessment.
  • Proven experience consulting with Executive Leadership on key initiatives to ensure compliance processes and programs are meeting regulatory standards and requirements.
  • Proven experience producing compliance reporting and trending to various stakeholders.
  • Proven experience aggregating data and relational database structures.
  • Proven experience producing and delivering Regulator and Executive committee materials.
  • Project management experience in a large and complex organization.
  • CRCM Certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/08/18 by 11:59 pm CST time.