Director, Learning and Development

Purpose of Job

We are currently seeking talented Director, Learning & Development for our San Antonio, TX facility.

USAA Federal Savings Bank is looking for an experienced, driven Director to build out their bank technical training program. The Director will assess the current capabilities and acumen of the bank workforce, identify gaps, and develop technical/professional content to be delivered in a portfolio of training offerings, with a heavy focus on regulatory compliance and risk management. The Director will hire and lead a team of designers and instructors, who will partner with business SME’s to develop and deliver a variety of learning opportunities for the bank to include online, instructor-led, and self-paced options. This individual will be a self-starter, with experience building teams and capabilities from the ground up. The right candidate will be inquisitive, analytical, collaborative and service-oriented. Experience building and leading teams is required; industry experience in financial services is strongly preferred.
USAA is a mission-driven organization, focused on ensuring the financial security of our military and their families.

Leads a team in the assessment of learning needs, development of learning interventions, and implementation of appropriate solutions. Consults with executive clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Leads proactive identification of development needs, definition of learning requirements, and creation of learning paths. Governs portfolio of learning solutions community in support of USAA strategies and operational plan.

Job Requirements

  • Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
  • Partners with internal and external individuals to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
  • Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
  • Manages budgets associated with programs.
  • Continuously evaluates the effectiveness and efficiency of the learning and portfolio of solutions to ensure outcomes meet USAA's strategic and operational objectives; and deletes, adds, and modifies learning solutions, as needed.
  • Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities and benefits.
  • Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
  • Leads the learning and development work and staff and continuously evaluates and improves the organization, processes, and work environment.
  • Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.
  • Develops, manages and executes the operational and technological direction of learning technology including the business requirements, solutions, and integration with enterprise shared platforms (ie Connect, UTV, SharePoint, Lync, etc).

Minimum Requirements

  • Bachelor's degree required (OR 4 additional years of related experience beyond the minimum experience required may be substituted in lieu of a degree.)
  • 8 or more years of progressive Learning and Development experience required to include 3 or more years of direct team lead or management experience required.
  • Demonstrated ability to isolate key business problems and influence clients to take appropriate action.
  • Demonstrated ability to develop and manage talent, manage workflow and project execution, engage and inspire, foster open communication, establish plans, manage and improve processes, build relationships, and establish trust.

*Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


  • Experience building technical training teams from the ground up, particularly in the financial services industry.
  • 3+ years of technical training leadership experience.
  • Experience measuring ROI of training programs, and providing business leaders with impact and value of training offerings.
  • 3+ years of direct P&L budget ownership for all training programs.

***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 12/04/18 by 11:59 pm CST time.