Director, Vendor Relationship Management

Purpose of Job

We are currently seeking talented Director, Vendor Relationship Manager for our San Antonio, TX facility.

This role will support the Life Company expansion to deliver annuity products to third party financial institutions and will be responsible for managing key partnerships and relationships. This role will be within the integrated solutions group in FASG.

Manages long and short-term supplier strategy and relationships to support attainment of enterprise objectives and goals. Executes the design, implementation, and management of supplier relationships for workload strategies, tactical execution and special projects. Interacts with senior leadership for purpose of developing and implementing integrated and collaborative resource planning strategies

Job Requirements

  • Identifies, develops, and manages strategic business and supplier relationships to ensure sufficient flexibility, quality, and capacity to meet potential requirements.
  • Manages call center supplier relationships, continually monitoring supplier performance and ensuring accountability for contractual deliverables.
  • Applies business objectives and outsourcing requirements to assist business in meeting objectives.
  • Acts in consultative and advisory capacity with senior management on strategic and tactical workforce augmentation strategies.
  • Leads and participates in cross functional teams to include Centers of Excellence (COEs) to identify strategic sourcing opportunities and requirements.
  • Develops, plans and ensures successful implementation of outsourced call types to enable seamless member service delivery.
  • Identifies metrics, tools, and processes to optimize sourcing and supplier value and works collaboratively with business partners/COEs to prioritize and drive implementation.
  • Provides analytical support and business case development for supplier value management and partner-based solutions.
  • Manages and is accountable for assigned/matrixed employees.
  • Performs personnel management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity, and performance evaluation.

Minimum Requirements

  • Bachelor's Degree required (OR 4 additional years of related experience beyond the minimum experience required may be substituted in lieu of a degree.)
  • 8 or more years applicable experience in managing contractual/supplier relationships or call center operations.
  • 3 or more years of management or leadership experience.

*Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


  • Experience managing annuity, investment or life insurance solutions, vendors, and processes. 
  • Experience effectively working across a matrix and disciplinary team to partner successfully and deliver results. 
  • Additional graduate studies or financial industry certifications.
  • Experience with DTCC, annuity processing, suitability systems and annuity operating systems.

***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 12/13/18 by 11:59 pm CST time.