Experience Owner

Purpose of Job

We are seeking a talented Experience Owner for Real Estate Servicing at our San Antonio office.

Responsible for creating and executing Member experiences. Develops strategies, creates and manages the feature roadmap, and executes the best possible Member-facing experiences while balancing business needs. This is an individual contributor role requiring effective coordination across multiple teams and disciplines in the organization.

Job Requirements

  • Uses human-centered design to create beautiful experiences, bringing together strategy and execution.
  • Aligns focus of stakeholders towards a unified experience that serves Members’ needs.
  • Manages experience lifecycle from conception to release, iteration and maintenance, driving the right product portfolio for the experience and prioritizing work in backlogs to ensure products are delivering to experience expectations.
  • Accountable for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings.
  • Monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences.
  • Participates in and may lead Agile management rhythms up and down the experience taxonomy to drive cohesive decision-making and action.
  • Partners with marketing to ensure proper campaigns for experience intents and product targets.

Minimum Requirements

  • Bachelor’s Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
  • 6 or more years of relevant progressive experience in insurance or financial services, product development, marketing, strategy, digital, process or user interface design, OR Master's Degree AND 4 or more years of Experience leveraging data to make business decisions.

Preferred

  • 4+ years of work experience in Real Estate Mortgage Servicing.
  • 3+ years of work experience in Escrow and Insurance
  • Prior management and/or project management experience with implementation of new products and processes. 
  • Advanced understanding of operational risk, compliance and regulatory requirements as it relates to Real Estate Servicing.
  • Demonstrated ability to drive results through Agile team leadership, product ownership, process engineering, or similar experiences.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.