Lead, Data and Analytics - Channel Management

Purpose of Job

We are currently seeking talented Data & Analytics Lead - Channel Management for our San Antonio, TX facility.

Compiles, analyzes and interprets data to make strategic and tactical recommendations to business managers. Applies descriptive statistical data to business operations and presents recommendations to senior management in a meaningful format. Participates in projects requiring reporting of key metrics. May partner with technology group to define business requirements, perform user acceptance testing and implement changes. Consults with the business client to understand, define and provide information to inform the problem and recommend solutions. Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

Job Requirements

  • Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects.
  • Manages the compilation, analysis and reporting of COSA data.
  • A subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
  • Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
  • Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
  • Ensures teams maintain understanding of business processes, supporting data and applications and strategic direction.
  • Leads quality work efforts, team assignments and problem resolution.
  • Provides consulting to define the problem, provides insights into what happened and when, and suggests alternative performance metrics.

Minimum Requirements

  • Bachelor's degree in a Business or Science discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 8 or more years reporting and/or data management experience.

Preferred

  • Experienced SAS user
  • Advanced degree - technical discipline or MBA
  • Contact center or digital experience
  • Business objects or similar package experience (Tableau, Lumera, etc)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.