Process Manager, Agile Portfolio

Purpose of Job

We are seeking a talented Process Manager, Agile Portfolio for our San Antonio or Plano, TX facilities.

Process Manager, Agile Portfolio manages one or more analytical, business or technical support activities. Authorizes and influences the development and delivery of business solutions that enable optimal business performance. Provides and is accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives. Advises senior management and provides high level consulting. This position is typically responsible for managing a team of employees engaged in one functional activity.
In this position, you will serve as the enterprise process owner for solution portfolio management processes in a scaled agile organization. USAA is on an agile transformation journey and this is an exciting opportunity to shape how we evolve to new ways of working in a large, complex financial institution. You will focus on ensuring operating units adopt and execute processes and managing risk relative to USAA’s planning and the delivery of solutions for our members and employees. You will create and improve processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line while ensuring we meet regulators’ expectations. You will monitor results and data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure a well-managed operation. You will educate and gain buy-in from key stakeholders for related processes to ensure appropriate execution each and every time.
We are seeking a dedicated and disciplined professional who excels in a team environment and with experience in the financial services industry and agile. This leader will be adept at defining, implementing and executing processes that boost productivity, responsiveness, and quality. This leader must be able to effectively communicate and influence partners across multiple levels of the organization. Strong analytical skills, attention to detail, results oriented, and the ability to adapt to a dynamic and agile environment are essential to succeeding in this role.

Job Requirements


USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.


Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 12 million members who rely on us every day.

We are over 3,000 employees strong, a passionately supportive and collaborative team built on agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose: USAA Information Technology: A Realistic Preview


  • HUMAN RESOURCES: First level people management responsibilities include hiring, termination, performance management and pay management. Provides formal and informal training and coaching to team in expected behaviors and activities. Monitors and tracks progression of unit goals and objectives. Directs quality work efforts, team assignments and problem resolution.
  • DOMAIN: Operational Management (Day to Day): Accountable for the day to day operation of technical domain. Engages and involves all necessary USAA teams as appropriate. Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains. Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles. Defines and articulates a clear role and direction for own work unit, consistent with the organization’s mission, strategy and direction. Collaborates with executives and/or senior directors with defining organizational goals and strategic plans.
  • FINANCIAL MANAGEMENT: Each manager is expected to manage and forecast unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.
  • CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages relationships with customer and supporting teams during execution of unit responsibilities. Communicates appropriately with teams, customers, and peers through all communication channels. Follows up on critical issues in a timely manner.
  • VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the relationship with 3rd Party vendors to ensure achievement of domain objectives. May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts. Own solution delivery portfolio management processes to include standards, guidelines, process maps, procedures and practices including mapping to related frameworks. Performing cross functional control and risk reviews/assessments and analyzing process KPIs to ensure adherence to process expectations. Supporting information requests, response reviews and remediation for assessments/audits/exams.  Identifying risk exposure gaps and driving changes across delivery organizations. Representing owned processes in enterprise forums and lead information sharing, LOB coordination and support remediation. Lead process continuous improvement by assessing process performance, collecting feedback, prioritizing the improvements and/or gaps and delivering on said improvements. Serves in an advanced managerial capacity and has responsibility for performance management and professional development activities for subordinate workers.


  • Bachelor’s Degree or in lieu of the degree, 4 additional years of relevant or military experience.
  • 8+ years of progressive related experience.
  • 3+ years of direct team lead, supervisory or management experience.
  • 2+ years working in an organization leveraging agile practices.

*Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


  • Lean certification or Six Sigma certification.
  • 5+ years of experience in process management.
  • 5+ years of experience in people management.
  • 5+ years working in an organization leveraging agile practices.
  • 2+ years working in an organization leveraging the Scaled Agile Framework (SAFe).
  • 2+ years of experience in implementing and managing controls validation assessments or controls testing functions based on established industry risk frameworks, like COBIT.


USAA's most valuable resource is our 32,000 employees. We promote a culture of diversity and inclusion, encouraging varied perspectives and ideas.

Our team enjoys world-class benefits, pay and highly competitive reward opportunities, including comprehensive healthcare, wellness and wealth building programs, employee resource groups, 401K matching dollar-for-dollar up to 8% of pay, career planning and continuing education. We promote a strong work-life balance with a variety of on-site services and conveniences depending on location, including a daycare, health center and pharmacy, multiple dining options, company stores, covered parking and free fitness centers. USAA is a casual dress environment.

***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 09/20/18 by 11:59 pm CST time.