Property Adjuster II - All Locations

Purpose of Job

**Sign On Bonus Available**
** San Antonio, Phoenix, Tampa, Colorado, & Chesepeake Offices**

We are currently seeking talented Property Adjuster II’s for our San Antonio, TX, Tampa, FL, Phoenix, AZ, Colorado Springs, or Chesapeake, VA facility.

Investigates, evaluates, negotiates and adjusts moderately complex property claims presented by or against or insured to confirm coverage, determine legal liability and equitability settle/defend in compliance with all state regulatory requirements. Works under limited supervision to perform work assignments and problem resolutions. Recognizes life events, understands member’s needs and provides advice in order to deliver appropriate solutions to members.

Job Requirements

  • Provides PROPERTY claims service via internal channels (phone/fax/email/mail/) to members and third party customers.
  • Adjusts moderately complex property claims.
  • Severity of claims includes personal property claims involving moderate to high dollar value, structure claims involving low to moderate dollar value and severity, and writing UPP and low valued dwelling estimates.
  • Acquires and applies basic knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures.
  • Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
  • Partners with and/or directs vendors and internal business partners to facilitate claims resolution.
  • Supports workload surges and/or Catastrophe perations as needed to include working significant overtime during designated CATs.

Minimum Requirements

  • High School Diploma/General Equivalency Diploma
  • 1 or more years relevant property claims adjusting experience
  • Acquisition and maintenance of insurance adjuster license within designated number of attempts
  • Developing knowledge of Xactimate, Symbility, Simsol, or other estimating platform;
  • Developing knowledge of Xactanalysis, Xact Contents, or similar tools and platforms;
  • Developing Knowledge of property claims contracts and interpretation of case law.


  • Completed Bachelors degree
  • Prior experience working directly for an insurance provider
  • 2+ years relevant property claims adjusting experience.
  • Demonstration of pursuit of insurance related self-development.
  • Experience scoping the loss, writing an estimate, and managing loss of use

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.