Senior Level - Digital Product Manager

Purpose of Job


We are currently seeking a talented Senior Level - Digital Product Manager for our San Antonio, TX location.

Digital Product Managers facilitate the evolution and implementation of the digital experience for USAA members. Collaborates with Product Management teams and business stakeholders to tackle complex and challenging problems in the line of business to optimize the Members digital experience, developing and delivering innovative offerings to market. Designs and drives implementation of multi-platform digital solutions. Optimizes existing experiences across dotcom, mobile and emerging platforms to drive KPIs. Employs a user centered design methodology/design thinking to bring world-class digital experiences to market across multiple touch points.

Job Requirements

  • Independently leverages market intelligence, competitive analysis, customer research, and member feedback.
  • Translates customer "needs" and "wants" into requirements, and shepherd requirements through to delivery through collaboration with design and IT.
  • Finds areas of opportunity and solve for member pain-points to inform and create product backlog.
  • Develops detailed requirements, feature definitions and implementation plans. Leads cross-functional teams to envision new product features.
  • Leads team collaboration to manage and prioritize product roadmap and releases.
  • Continuously leverages advanced data-driven problem solving techniques and analytical rigor to understand, influence and report on key performance indicators.
  • Generates meaningful insights to inform experience improvements.
  • Explores additional opportunities for analysis, evaluates current metrics, begins to bring in 'big picture' thinking, and seeks to drive clarity amongst team, partners and key stakeholders.
  • Contributes to establishment of annual KPI plans for digital platforms.
  • Collaborates with cross-functional teams to finalize operational plans and project list.
  • Consults with business partners to understand current and future business needs requiring multi-platform solutions.
  • Prepares compelling presentations and then presents and communicates complex concepts to a diverse audience.
  • Collaborates with marketing and other stakeholders to drive effective strategies for achieving digital goals.
  • Researches and identifies industry best practices and trends to increase effectiveness.
  • Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management.
  • Serves as a resource to team members.
  • Consistently provides guidance to junior team members. Assists with on boarding processes.

Minimum Experience

  • 4+ years in a digital function OR 6+ years experience relevant business experience, including 3+ years in a digital function OR MBA or equivalent or a related discipline and 3+ years experience in a digital function
  • Bachelor's degree in Computer Science, Information Systems, Marketing or Human Centered Design or a related discipline OR 4 years experience in a digital function or related experience can be substituted in lieu of a degree in addition to the minimum years of experience required.

Preferred Experience

  • 5 years mobile product experience
  • Demonstrated experience executing mobile projects, from conception to completion, and optimizing once in production.
  • Demonstrated knowledge of mobile products and emerging technology platforms, applications and standards.
  • Previous use research-related services, theories and methods to support your recommendations.
  • Experience collaborating on user experience planning with cross-functional design and development teams.
  • Demonstrated experience using data analysis in mobile product management.
  • Experience as a Product Owner in the Agile Scrum process.
  • Certified Scrum Product Owner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.