Executive, Digital Products

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This executive role aligns Company and Enterprise strategic objectives to maximize the discovery, delivery, and performance of digital/technology products. Sets measurement, outcomes, and Key Performance Indicators (KPIs) and responsible for leading the management team toward digital/technology product strategy goals. Creates, develops, and sustains customer and business relationships with internal and external stakeholders and partners. Represents digital/technology products in senior executive meetings and provides thought leadership on performance and emerging trends. Acts as an escalation point of contact for internal stakeholders. Utilize digital/technology product knowledge expertise to set outcome.

What you’ll do:

• Creates, develops, and sustains Business, Technology, and Enterprise relationships, acting as digital/technology product point of contact for partners/customers.

• Sets the vision, strategy, direction, key performance indicators and outcomes of a Digital or Technology product portfolio.

• Serves as escalation point on day-to-day activities of the Digital or Technology product management organization.

• Provides executive oversight and leads organization to effectively manage ambiguity, and influences others to drive clarity, solutions, and execution plan among team and stakeholders.

• Influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches within a LOB/CoSA.

• Promotes continued focus on evolving member needs and demand-based enhancements through member-based research (focus groups, usefulness testing, a/b testing, and other research methodologies) as appropriate.

• Accountable for delivering on agreed upon goals and outcomes for products, services and transactions across digital channels and platforms.

• Manages investments, innovation mix, prioritization, and tradeoff decisions among member experience, performance, and operational support requirements at the program or portfolio level.

• Attracts, selects, and develops top-tier Technology/Digital product management talent to continually maintain and transform USAAs digital/technology product offerings.

• Responsible for ensuring technology capabilities align to architectural and system standards, promoting a consistent USAA approach to the development and deployment of global platforms and standards.

• Drives the economic success of the LOB/CoSA through the growth of the digital/technology product portfolio(s).

• Oversees strategic alignment across company/staff agency product portfolio(s), initiatives, and investments.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience as a Technology, Product Management or Digital transformation leader for enterprise initiatives and platforms, with varying responsibilities from strategy to market to ongoing product improvements.

• 6 years of direct team lead or leading matrixed or cross-functional, large scaled teams.

• Demonstrated ability to think strategically and execute both strategic and tactical enterprise wide efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy.

• Solid business and technology acumen combined with strong technical and customer experience foundations.

• Outstanding people management abilities, creates and sustains environment to succeed.

• Proven leadership and ability to influence at all levels of management.

• Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards.

• Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.

• Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.

• Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities and risk strategy across all lines of business.

• Experience working with Agile delivery/development organizations.

• Knowledge of federal laws, rules, and regulations including, but not limited to, GLBA (Gramm-Leach-Bliley Act), Telephone Consumer Protection Act (TCPA) and Americans with Disabilities Act (ADA).

What sets you apart:

• Experience in the implementation, management, and oversight of all activities associated with Member Lifecycle Management.  This role will be focused on the execution of controls and tasks required in the Member Lifecycle Management process, with a strong focus on ensuring that Member identification documentation, name screening and data capture activities meet USAA’s policies, standards, and applicable local legal and regulatory requirements.

• Experience with digital platform onboarding. 

  Experience with management and oversight in collecting, validating, verifying, analyzing, and processing KYC documentation. Maintaining the electronic member records in line with the KYC documentation.

• Experience in comprehensive management of fraud risk, including identification and mitigation, and ensuring compliance with relevant USAA member rules and regulations.

• Deep understanding of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities and risk strategy across all lines of business.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $216,750.00 - 390,150.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.