Director, Bank Operations Infrastructure - Enterprise Applications

Purpose of Job

We are currently seeking talented Director, Bank Operations Infrastructure for our San Antonio, TX facility.

Supports assigned business production systems as well as their performance and execution. Responsible for building out a new robust testing function to solidify systemic soundness and create an environment that is change conducive and adaptable to change. This includes the expansion and processing of the Federal Savings Bank’s relationship banking vision and the development of system components required for processing accounts on the member level. Supports Policy & Strategy Integration for assigned products. Responsibilities include the implementation of approved strategies impacting functional area infrastructure. Accommodates risk models and system designs that maximize effectiveness and minimize bank losses. Maintains the integrity FSB global test design that runs all of our champion/challenger strategies and P&SA responsibilities covering assigned products, strategy integration and execution within that space.

Job Requirements

  • Delivers Board and/or SOCC approved systems infrastructure to support functional area strategies successfully.
  • Manages all technical aspects of business support within assigned systems and technology.
  • Initiates and introduces control procedures, processes, techniques and analytical reporting to achieve and sustain top tier performance.
  • Designs systems and processes that enable the achievement of strategic initiatives.
  • Introduces and implements new technologies, best practices and contact channels to maximize FSB effectiveness.

Minimum Requirements

  • Bachelor's Degree in Finance, Mathematics, Computer Science, MIS or Business Administration required.
    4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree .
  • 8 or more years of process management and systems development experience required, to include:
    5 or more years of functional area experience required.
    5 or more years of process control and test design experience required.
  • Expert knowledge of numerous systems, how they interface and process implications to rolling out new/upgraded systems required.

*Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

  • Understanding of enterprise software development lifecycle including functional & technical specification, development, documentation, support QA processes, defect remediation and existing source control.
  • Understanding of industry, enterprise level Service Management  processes and frameworks (eg.  ITIL, ITSM)
  • Demonstrated ability to proactively recognize potential development and/or production problems and escalate according to policy
  • Experience triaging and directing return to service technical and business activities including, but not limited to, communications with relevant executive stakeholders
  • Detail-oriented with excellent problem-solving and multi-tasking skills -  as well as analytical abilities.
  • Ability to evaluate and hold suppliers/vendors accountable for applications deliverables and contractual obligations.

***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/16/18 by 11:59 pm CST time.