Director, Risk & Controls (Technology)

Purpose of Job

We are seeking a talented Director, Risk and Controls (Technology) for our San Antonio, TX or Phoenix, AZ facility.

This role will support the EOS division and will focus on IT Operational Risk by leading, developing, coordinating, and supporting first line of defense risk management and control mitigation for technology teams. This leader will manage a team of Business Risk & Control Advisors who will perform overall assessments of technology operational risks and controls and conduct analysis to identify, validate, and manage emerging risks. The person selected for this role will review and evaluate the effectiveness of the design and operation of internal controls which includes documenting risks and controls and directing control testing. Working with their team of professionals this leader will develop controls (strategic, operational and regulatory) and risk mitigation action plans working closely with our enterprise control partners (Risk, Compliance & Audit) and will serve as a primary liaison to our technology teams providing leadership and guidance to make sure that procedures and processes are in place to effectively identify, monitor and manage risk. For large scale technology initiatives this role will identify risks or quality control improvements and support as appropriate, including execution of project activities, technology integrations and large system process improvements.

Job Requirements


USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.


Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 12 million members who rely on us every day.

We are over 3,000 employees strong, a passionately supportive and collaborative team built on agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview


  • HUMAN RESOURCES: Second level people management responsibilities including hiring, termination, performance management and pay management. Provides formal and informal training and coaching to units/teams in expected behavior and activities. Monitors and tracks progression of unit goals and objectives.
  • DOMAIN: Operational Management (Day-to-Day): Accountable for the day-to-day operation of technical domains. Relies heavily on seniors and leads within their respective teams for functional execution. Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains. Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles. Advises executives and/or senior directors in defining organizational goals and strategic plans.
  • FINANCIAL MANAGEMENT: Each Director is expected to manage and forecast unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.
  • CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages relationships with IT and Business teams (cross-functionally) on operational and strategic efforts. Builds relationships and influences leadership outside of respective departments. Identifies and leads cross-departmental improvement efforts. Makes significant impacts external to their primary department. Self identifies improvements and leads initiatives in partnership with other I/T departments.
  • VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the relationship with 3rd Party vendors to ensure achievement of domain objectives. May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.


  • Bachelor's degree or 4 additional years of related experience in information technology.
  • 8 or more years of experience in a business, analytical or technology support function, plus 5 or more years as a team lead or Manager in a relevant business function or technology environment.

*Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


  • Expert knowledge in operational risk and controls execution in Banking industry.
  • Familiarity with Governance Risk and Compliance (GRC) software to store and manage risk and control documentation.
  • 7+ years relevant work experience in Operational Risk management within a Large Bank and/or highly matrixed environment related to banking regulations and compliance.
  • Demonstrated skill in one of the following or other related designations: Certified Information Systems Auditor (CISA), Professional Risk Manager (PRM), Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), Certified Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP)
  • Experience interacting with and managing relationships with a broad set of stakeholders (audit, legal, management, regulatory agencies, and business partners)
  • Understanding of common frameworks such as FFIEC, COBIT, COSO, NIST and operational risk concepts.


USAA's most valuable resource is our 32,000 employees. We promote a culture of diversity and inclusion, encouraging varied perspectives and ideas.

Our team enjoys world-class benefits, pay and highly competitive reward opportunities, including comprehensive healthcare, wellness and wealth building programs, employee resource groups, 401K matching dollar-for-dollar up to 8% of pay, career planning and continuing education. We promote a strong work-life balance with a variety of on-site services and conveniences depending on location, including a daycare, health center and pharmacy, multiple dining options, company stores, covered parking and free fitness centers. USAA is a casual dress environment.

***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/17/18 by 11:59 pm CST time.