Voice Engineer Senior

Purpose of Job

We are seeking a talented Voice Engineer Senior for our San Antonio, TX (Vista Corporate Center) facility.

Assembles key participants and guides and facilitates teams in the development and implementation of key initiatives. Identifies opportunities to apply advances in technology to network(s), infrastructure, and/or applications to enhance operations and meet business requirements. Develops automation and tools, enhancing processes to provision, manage, and administer network(s), infrastructure, and/or applications in a repeatable, standardized and efficient manner. Rapidly identify and execute real-time actions to achieve return to service, performing root cause analysis, and implementing corrective measures to prevent future occurrences. Serves as a mentor to peers and team members for assigned area of responsibility. May provide insight to management on issues as they arise.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

ABOUT USAA IT

Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million members who rely on us every day.

We are over 3,000 employees strong, a passionately supportive and collaborative team built on agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview

PRIMARY RESPONSIBILITIES

  • Proactively seeks new methods and technologies to maintain network(s), infrastructure, and applications adhering to USAA rigor and established guidelines.
  • Identifies need and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications.
  • Troubleshoots network(s), infrastructure, or application issues, identifies root cause, establishes return to service, evaluates/develops/implements/documents mitigation strategies.
  • Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures.
  • Designs, analyzes, installs, tests, configures, and administers network(s), infrastructure, and applications as well as providing a full range of testing, administration, and quality checks.

MINIMUM REQUIREMENTS

  • A Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 6 or more years of experience in supporting a large Voice Network, Contact Center infrastructure and application configuration.
    6 or more years of experience installing, maintaining, and configuring complex Voice networks, Contact Center infrastructure specific to Cisco (UCCE) and / or Oracle SBC.

PREFERRED

  • In depth experience in supporting large Cisco UCCE for 6000+ Contact Center
  • Experience with Oracle SBC
  • In depth knowledge of SIP
  • Knowledge of databases and SQL
  • Strong troubleshooting skills
  • Experience with integration 3rd Party Contact Centers
  • Experience with supporting Aspect Outbound infrastructure a plus
  • Development (javascript, Python) experience is a plus.  

BENEFITS 

USAA's most valuable resource is our 28,000 employees. We promote a culture of diversity and inclusion, encouraging varied perspectives and ideas.

Our team enjoys world-class benefits, pay and highly competitive reward opportunities, including comprehensive healthcare, wellness and wealth building programs, employee resource groups, 401K matching dollar-for-dollar up to 8% of pay, career planning and continuing education. We promote a strong work-life balance with a variety of on-site services and conveniences depending on location, including a daycare, health center and pharmacy, multiple dining options, company stores, covered parking and free fitness centers. USAA is a casual dress environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.