Claims Litigation Case Manager (Auto)

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!


You will be responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy.

The Opportunity

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations:San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL.

You will be responsible for handling moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, to include crafting strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of outstanding member service through setting appropriate expectations, proactive communications, advice and empathy.

What you'll do:

• Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
• Applies intermediate knowledge of claims litigation processes.
• Proactively manages litigation and acts as liaison with members, internal and external counsel.
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represents USAA at mediations, case conferences, and/or trials.
• Reviews, audits, and approves legal fees and expenses.
• Partners and/or advises law firm vendors to facilitate timely lawsuit resolution.
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognizes and solves routine and intermediate issues arising out of legal case management.
• Follows practices and processes to achieve results to positively impact the quality, timeliness and efficiency of the team; proactively finds opportunities to improve processes.
• Interacts with membership, attorneys and management to advise on moderately complex litigation.
• Ensures members receive high levels of service from themselves and law firm vendors.
• May act as an informal resource for team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years work experience handling liability and first party claims or progressive experience in litigation.
• 2 years customer contact experience.
• Claims adjusters license in assigned state or ability to acquire license within 3 months.
• Demonstrated negotiation and customer service skills.
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
• Knowledge of P&C policies state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large loss auto, property or commercial.
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What sets you apart:

• 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
• 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
• Familiarity with injury claims litigation processes
• Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.)

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.