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Making someone's day a little easier is a rewarding way to spend yours. Our Member Service Representatives are at the heart of our mission and are dedicated to always serving our members. From banking to insurance, Member Service Representatives help find solutions for members, while ensuring they receive the security and satisfaction they count on. Join us at one of our customer service and sales centers in Phoenix, Colorado Springs, Tampa or San Antonio.

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Building your future at USAA

Everyone on our team gets a shot at carving out a career that matters. Whether it's your first gig or a fresh start, we've got your back with continued support and training, so you can become the expert your teammates look to for answers. As you grow, you'll also have opportunities to learn and advance your career to make the most of your skills.

Man sitting in front of computer in a customer service center environment

What’s it like on our Customer Service team?

Get ready for a role that’s as rewarding as it is fast-paced. We’re all here for the same reason: to help our members when they need it most. And when one of us succeeds, we all do.

Customer Service at USAA: Supporting Every Need

  • Insurance Services

    Assist members with auto, home, renters, and life insurance policies, including inquiries, claims, billing, and adjustments.

  • Banking Services

    Help members manage their personal and business banking needs, including accounts, cards, loans, and fraud prevention.

  • Investment and Retirement Services

    Guide members through investment options, retirement planning, and financial goal setting, ensuring informed decisions.

  • Claims and Member Assistance

    Support members through the claims process, offering assistance with filing, status updates, and general inquiries.

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Join our award winning Customer Service team

At USAA, we pride ourselves on delivering exceptional service to our members. Our commitment to excellence has not only earned the trust and loyalty of our members but has also garnered numerous prestigious awards and recognitions within the industry. These accolades reflect our unwavering dedication to putting our members first and continually striving to exceed their expectations. Explore our achievements and see why USAA stands out as a leader in customer service.

  • 2024 Fortune's World's Most Admired Companies #23
  • Forbes Customer Experience All Stars 2024 
  • Forbes Best Customer Service 2024 #4
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Why Choose USAA: Benefits, Impact, and Growth Await

Competitive Compensation and Comprehensive Benefits

USAA rewards hard work with competitive pay and comprehensive benefits. Enjoy health insurance, retirement plans, paid time off, and tuition assistance. Thrive with a company that truly cares.

Work with a Greater Purpose: Serving Those Who Serve

Join USAA and support military members and their families. Your work directly impacts those who served our country. Make a meaningful difference every day.

Engaging and Challenging Work Environment

USAA offers a dynamic and challenging work environment. Solve problems, think critically, and continuously learn. Join a team that values innovation and excellence.

Grow Your Career

“USAA truly values the importance of continuous learning, feedback, and fostering connections, making it an amazing place to carve out your own career path."

Austin feels USAA's commitment to employee growth and development is unparalleled and helped advance his career in just three short years to a Bank Senior – marking a milestone in his USAA journey.

From utilizing the educational assistance program, to tapping into mentors’ guidance on the way, Austin has only been inspired to reach new heights and constantly pay it forward. Join our mission

Find out more about who we are

  • As a Marine Corps veteran, I know it’s no meager thing to be able to honestly say “I’m proud of what I do.” At USAA, I am proud of the work that I do, the membership I work for and the team that I work with. From my manager on up to my CEO, I’m routinely impressed by my leadership and their commitment to our well-being and development, all in the pursuit of being the best at what we do: Serving those who served.

    William H

    Customer Service

  • The world-class benefits package enables employees to focus on their careers regardless of what life brings to us. I am grateful to work for a company that has supported me through deployments, cross country moves and natural disasters. The support and communication provided illustrates how much we are valued and empowers us to fulfill the mission and serve our members.

    Mary M

    Customer Service

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