Business Operations Analyst - Mid Level

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dynamic and experienced professional to join our Enterprise Data Management (EDM) team. The ideal candidate will play a critical role in delivering high-quality data management products and services, enabling the organization to effectively manage and leverage data as a strategic asset. This position will involve overseeing the development, implementation, and ongoing support of data governance, data quality, metadata management, and data integration solutions. The successful candidate will collaborate with cross-functional teams to ensure data reliability, security, and accessibility, contributing to the overall business strategy and data-driven decision-making. If you are passionate about data management and thrive in a fast-paced, innovative environment, this position is for you.

Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and project deliverables.
• Performs advanced compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform decisions.
• Applies intermediate subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Fluidly Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Applies knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients and shares insights with team.
• Maintains an understanding of business processes, supporting data and applications and strategic direction.
• Liaison between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
• Partner with technology group to define business requirements, perform user acceptance testing and implement changes.
• Assists peer analysts on technical problems.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 2 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
• Demonstrated application of knowledge, skills, abilities, and technologies towards work products. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Proven experience of collaboration with various project teams to include business and Information Technology
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

What sets you apart:

• Experience with Data Management and Governance methods/solutions.
• Agile Scrum experience
• Data Management Professional (CDMP) certification.
• Project Management Professional (PMP) certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770-$156,290

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.