Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Ethics Advisor Senior, you will provide leadership on USAA Ethics Programs and help to manage the Ethics Program Office.
The Ethics Program Office is responsible for promoting ethics as a strategic business initiative at an enterprise level. General activities include the development of enterprise communications, policies and guidelines related to ethics programs and process administration, compliance monitoring, risk assessments and supporting the Ethics Program Office on other programmatic pillars. This team serves as trusted internal consultants to employees and leadership on matters pertaining to corporate ethics and investigation of suspected and reported violations of USAA’s ethics policies and standards.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
- Develops and leads ethics advisory, allegation case activity, and provides strategic proactive and reactive support to management and leadership on ethics-related matters by providing professional advice and documentation of ethical misconduct from employees, contractors, and management.
- Conducts initial review and fact-gathering activities of ethics-related allegations, that supports internal investigations, documents findings, and prepares necessary reports to settle appropriate party to handle the investigations.
- Serves as a subject matter authority for complex ethical issues including conflicts of interest matters and case management activities.
- Research standard process benchmarks within the ethics industry and makes business proposals for adoption of such practices.
- Provides training and guidance to lower-level ethics staff members, as well as employee groups throughout the association (e.g. new employee onboarding, new People Leaders, etc.).
- Manages databases and repository housing ethics related activities to compile and distribute Ethics Office activity reports.
- Drafts content for the ethics' section of the company intranet.
- Handles Conflict of Interest submissions/determinations and related databases and reporting systems.
- Engages in building out the Risk Management Framework for Ethics and participates in the Risk Controls Self-Assessment (RCSA) exercise.
- Assists in the development of ethics-related communications and training. Helps to promote ethics as a strategic business initiative at an enterprise level.
- Reviews laws, rules, regulations, and current events to determine potential business impact.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required-10 years total) may be substituted in lieu of degree.
- 6 years of directly related ethics, compliance and/or business experience providing coaching and guidance to resolve employee issues and conflicts.
- Broad company-specific and industry-specific knowledge.
- Proven track record to build effective cross-functional relationships with employees of various levels throughout the organization.
- Strong communication and presentation skills.
- Ability to effectively work with both internal and external partners on operational initiatives.
- Experience building out communications strategies and training modules to address ethics issues.
- Strong knowledge of pertinent labor/employment law as well as human resources management principles, practices, and procedures.
- Knowledge of laws, rules, and regulations such as OCC, FRB, DOJ, SEC and CFPB including Gifts and Entertainment guidelines, Conflict of Interest guidelines and general knowledge of the Code of Conduct.
- Experience supporting the development of workplace ethics and compliance strategy.
- Ability working with Microsoft Office products to develop analyses, charts, learning modules and/or other documentation.
What sets you apart:
- Self-starter that has the knowledge of working independently and with a team to prioritize workflow and manage multi-faceted projects with demanding deadlines in a fast-paced environment.
- Strong project and program management skills with key focus on timelines and quality of deliverables. Ability to work cross-functionally with other organizations including Legal, Corporate Investigations, Employee Relations, and other partners.
- Experience in analyzing and integrating trends and patterns to determine root cause and identify remediation. Strong Microsoft Excel and Tableau skills with an ability to create robust analysis through the ingestion of data from various disparate sources to provide a consolidated view of enterprise misconduct.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Background in continuous monitoring of a business control environment, maintenance of or providing advice/guidance on the Process Risk Control Inventory, execution of the annual risk compliance self -assessment (RCSA) and identification and remediation of any management actions.
- Experience building and/or evaluating quality assurance, quality control, and control testing activities.
- Skilled in initiating, leading, implementing, and tracking progress of continuous improvement activities.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $93,770.00 - $179,240.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.
