Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
We are seeking a Mid-Level Risk and Compliance Analyst with IT Operations domain experience including Incident Management, Problem Management, Service Desk, IT Asset Management, Service Configuration Management, Data Center Management, Component Capacity Management, Availability Management, Infrastructure and Platform Management, Monitoring and Event Management
This role involves providing independent oversight and guidance within a risk and compliance framework, ensuring alignment with regulatory requirements and USAA’s policies. The ideal candidate will effectively challenge and support the execution of business products, services, and processes. Candidates must have at least 4 years of validated experience in the financial services or insurance industry, or specialized technical fields directly related to the role.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.
The Opportunity
What you'll do:
- Partners and provides guidance to key collaborators in the business to identify, assess, aggregate and document risks and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations.
- Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership.
- Implements new risk policies, practices, appetites, and solutions to ensure comprehensive understanding and management of risks according to industry standard methodology.
- Executes assigned risk and compliance activities assigned in accordance with enterprise policies and procedures.
- Maintains and expands advanced knowledge of the competitive/regulatory landscape and the company's key challenges.
- Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations.
- Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.
- Applies expert risk and compliance knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
- Serves as a key contributor in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.
- Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business collaborators.
What you have:
- Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
- 6 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.
- Risk and compliance management experience working in a complex institution and/or highly matrixed environment.
- In-depth knowledge of compliance laws, regulations, and regulatory expectations.
- Demonstrated ability to apply regulatory risk and compliance knowledge o to consult and provide insights and guidance to business partners and peers.
- Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
- Ability to effectively work with internal and external partners in a highly collaborative environment.
- Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
- Proactively identifies potential concerns and resolves issues.
- Advanced proficiency with Microsoft Office products including Word, Excel, and PowerPoint.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner [optional]
- Risk and Compliance industry certifications or other relevant designations (e.g., CISA, CRISC, CISM, CISSP, ITIL, Certified Systems Auditor (CISA) and ITIL 4 Foundations.
- Understanding of relevant risk management frameworks such as NIST, ITIL, COBIT, and FFIEC, etc.
- Experience in second line of defense, third line of defense, or other risk management oversight function performing reviews of IT Operations domains.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $114,680-$218,030.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.
