Manager, Protective Security

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The candidate selected for this position will be responsible for overseeing the day-to-day operations and strategic direction of the Alternate Security Operations Center (ASOC).  The candidate will have a unique and fulfilling opportunity to work with Security Directors and their Protective Security teams daily. The ASOC is a dedicated team that monitors, detects, analyzes, and responds to physical security incidents and threats to protect the USAA workforce and its assets. The candidate will play an important role in maintaining the security of the organization by effectively managing the ASOC team, implementing security protocols, and collaborating with enterprise stakeholders for example, Facilities personnel, Employee Relations, IT, Data Center management, and Financial Centers across the country.

The candidate will work closely with management and executives to provide reports and updates on the organization's physical security posture, emerging threats, and recommended security enhancements. The candidate will be responsible for managing the ASOC budget, evaluating ASOC performance through performance metrics, and implementing security technologies and tools, and staying updated on the latest trends and advancements in the Physical Security and Security Operational Center industry.

As a dedicated Manager, Protective Security, you will plan, organizes, and implements Protective Security Operations at the team or campus level in response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other security events in protection of the workforce. Assists in planning strategy to identify and mitigate risks to the Association. Performs as company liaison with local authorities during serious incidents. Provides administrative oversight for Protective Security Officers.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Manages monitoring of alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and conducts training drills to maintain officer proficiency.
• Authors, reviews, and approves written guidance, work products, incident reports, and conducts data analysis for alignment of resources.
• Performs Incident Command for critical incidents, manages Protective Security Officer response, and coordinates with local authorities to stop acts of violence, preserve life, and protect infrastructure.
• Develops security operations plans for special events and coordinates with Executive Protection and local authorities.
• Initiates investigations and inquiries into incidents of theft, vandalism, traffic accidents, and company policy violations, to include the preservation of evidence for subsequent investigative activity by Corporate Investigation of law enforcement.
• Conducts candidate interviews, selects individuals, assigns team members to shifts, approves PTO, and timesheets.
• Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Criminal Justice or a related field required; OR 4 years of related experience (in addition to the minimum years of experience required) and Security Industry certification may be substituted in lieu of degree.

• 6 years of experience in physical security, emergency response, military police, law enforcement,  or combat operations.
• 4 years of experience in a role accountable for teams responding to active shooter, active assailant, or acts of violence. 
• 2 years of direct team lead, supervisory or management experience.
• Must possess valid state driver's license.

What sets you apart:

• Educational background: Bachelor’s degree in Security Management, Emergency Management or related field
• Certifications in Physical Security (Certified Protection Professional (CPP), or Physical Security Professional (PSP
• Experience with Security Systems: Knowledge of access control system, video management systems, alarm and intrusion detection system.
• Experience with integration: Understanding of integrating various systems (access control, surveillance, alarms, and automation platforms).

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $93,770.00- $168,790.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.