Asset Recovery Specialist -Intermediate

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Asset Recovery Specialist, you will, within defined guidelines and framework, handle various types of consumer loan collection efforts in the final stages of delinquency which includes asset and collateral recovery. Review member accounts that are in default to initiate repossession and recovery process.  Ensure compliance with state and federal regulations to effectively manage risks associated with the disposition of repossessed collateral.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX and/or Phoenix, AZ,.

Relocation assistance is not available for this position.

Work Schedule - Monday - Thursday 8:30am - 5:30 CST.

Friday-7:00 am - 1:00 pm CST.

Training - 5 weeks

What you'll do:

• Provides excellent customer service while resolving collection issues and discrepancies on member delinquent accounts.  Ensures compliance with internal processes and state and federal regulatory requirements.   
• Responsible for managing assigned accounts to contact appropriate stakeholders and resolve collection of account/assets in a timely manner. 
• Communicates with third party vendors to approve necessary fees associated with repossession activities.  Reviews third party vendor activities to confirm vendor invoices are accurate.  Generates payment to third party vendors. 
• Partners with vendors to resolve any issues with sale and/or transport of repossessed collateral.  Requests titles or necessary documents for repossessed collateral.    
• Works with and reconciles collateral auction proceeds and auction fees associated with the sale. Produces after sale letter to comply with state and federal requirements. 
• Gathers information to update various systems related to the member, collateral or service provider. 
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.
• 1 year of collections experience to include loan servicing and/or repossession experience in a financial services organization.      
• Developing knowledge of Banking laws and regulations. 
• Ability to work in a high-volume area and complete work with accuracy and within a specified response time.
• Working experience in Microsoft System Operating System to include Word and Excel.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,60.00- $74,250.00

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.