Business Operations Analyst Lead - BI COE

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Business Operations Analyst Lead - BI COE, you will join our Enterprise Data & Analytics team. You will play a critical role in leading the Reporting & Visualizations Center of Excellence (COE) initiatives. This position will involve collaborating with 3P and Data & Analytics teams in leading all aspects of the development, implementation, and ongoing support of Reports & Visualizations, establishing and governing standards and processes, and assessing new tools and advanced BI capabilities including AI/ ML integrations. They will collaborate with multi-functional teams to ensure timely delivery of reports & visualizations, dashboards rationalization, implementation of tools and standards governance standards, optimizing queries to reduce Snowflake computing costs, and drive innovation across the organization.

Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions. Provides domain expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Or Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Acts as a trusted consultant to the business and Information Technology to identify solutions for complex projects through data reporting, analytics and complex projects work.

• Accountable for leading the compilation, analysis and reporting of data; delivers key insights and recommendations on data trends to inform leaders and drive decisions.

• Maintains standard methodologies as a technical domain guide in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.

• Identifies and pursues opportunities to use advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.

• Proactively and fluidly interacts across key collaborators to deliver and improve efficiency and effectiveness of the reporting needs.

• Drives and influences key collaborators on approaches and solutions for data reporting, analytics and complex projects work.

• Applies expertise of information systems and data infrastructure to provide business and technical guidance to internal clients.

• Ensures teams maintain understanding of business processes, supporting data and applications and strategic direction.

• Effectively communicates recommendations to all levels of management and influences strategic direction within the function.

• Stays abreast with industry knowledgeable regarding Enterprise Standards for Business Intelligence, Data and Business Analytics and shares standard methodologies with team.

• Develops tailored presentation materials and presents complex analytics solutions to common business terminology for clients.

• Mentors and provides guidance to junior analysts to further technical acumen with data & analytics community.

• Maintains knowledge of emerging technologies and their application toward business solutions.

What you have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree field is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of reporting and/or data management experience with accountability for complex tasks and/or projects using applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree field with 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects using applicable tools and languages (Example: SQL, Python, GGplot, Tableau).

• Demonstrated knowledge of the function/field demonstrated through application of knowledge, skills, abilities, and technologies towards work products required. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).

• Demonstrable experience with data mining, complex data manipulation, and identifying key insights to translate into business solutions.

• Good interpersonal and communication skills to deliver information effectively and influence all levels of management.

• Comprehensive knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in alignment to these requirements.

What sets you apart:

• Experience working with Global teams (Onshore/ offshore)

• Experience working in any COE model (Center of Excellence)

• Solid experience in Tableau, Tableau+, Tableau on Cloud or any BI tool

• Solid experience in SQL/ SAS

• Good exposure or experience in Artificial Intelligence/ Machine Learning

• Strong coordination & collaboration skills with multi-functional teams, leaders & Third-party vendors.

Compensation range: The salary range for this position is: $114,080.00 - $218,030.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.