Director, MIAM Security Delivery and Operations

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, MIAM Security Delivery and Operations, you will drive the secure delivery and efficient operation of MIAM systems, ensuring our members’ identity and access are protected while enhancing their user experience. The ideal candidate will lead the integration of cutting-edge identity and security technologies with a solid focus on scalability, reliability, and compliance.

Oversees one or more teams providing analytical, business or technical support functions and is responsible for the development, implementation, management and oversight of enterprise information security policies, standards, processes and solutions that ensure USAA establishes, deepens and retains a best-in-class security posture. Engages with senior leadership to develop, design, and deliver a sustainable governance and assurance model across multiple domains to ensure security guidance is implemented as designed. This role has a direct impact on protecting USAA’s brand and reputation within assigned Information Security domains. Establishes strategic direction and administers the overall strategies and procedures for their information security domain. Directs, plans, and organizes activities of professional and administrative staff engaged in providing information security/cyber security services associated with existing and emerging security risks in a complex and highly regulated environment. Partners with the lines-of-business, Enterprise Risk and Compliance, Audit Services, and Legal, to support enterprise Information security risk and compliance initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Responsible for strategic ownership of critical security domains or capabilities, develops multi-year roadmaps and/or a leader of Manager Seniors.

• Establishes and ensures compliant execution of their information security domain's short- and long-term strategic vision, strategy, goals, and metrics and governs the overall policies, standards, and procedures for their assigned information security domain.

• Directs and ensures effective operation of an enterprise information security domain including capacity, resilience and dependability capabilities and how changes in conditions, operations, or the environment will affect the system's operation.

• Develops, reviews and communicates information security risk management policies and procedures in partnership with the Chief Information Security Officer (CISO) and other senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.

• Collaborate with external regulators to represent USAA in discussions regarding their specific information security domain.

• Oversees the continuous monitoring of cybersecurity activities and alerts senior management to potential risks, compliance issues, and operational inefficiencies.

• Develops, designs, and delivers a sustainable governance and assurance model across multiple domains and the Enterprise.

• Identifies, monitors and evaluates operational solutions to reduce information security risk, meet compliance requirements and increase enterprise workforce efficiency, business agility and workforce scalability.

• Promotes information security awareness across the enterprise and with the external security community

• Serves as financial steward for the organization and handles workforce and budgets to ensure they cost-effectively meet the needs of the organization.

• Builds and coordinates a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree in Information Security, Information Technology, Computer Science, Business Administration, or Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of related information security experience in one or more domains, e.g.: Cyber Security, Identity and Access Management, Information Assurance and Governance, Operational Risk Management and/or Information Technology to include substantial accountability for projects, programs, processes, or policies.

• 3 years of direct team lead, supervisor, or management experience in an Information Security or Information Technology domain.

• 4 years of researching, designing or implementing technology, information security or cybersecurity solutions in a large financial institution or large enterprise information security program with a consistent track record of delivering results in compliance with federal/state/regulatory information security and risk management policies, standards, and guidelines.

• Experienced knowledge of relevant regulations and standards related to risk management and information security, e.g.: FFIEC, Gramm-Leach-Bliley, FFIEC Cybersecurity Assessment Tool, NIST Cybersecurity Framework and the Payment Card Industry Data Security Standard.

• Strong knowledge of security technologies to include cryptography, authentication, authorization, and controls.

• Strong Knowledge of IT risks and experience implementing security solutions.

• Knowledge of threats, vulnerabilities, attack methods and countermeasures for web-based applications, networks, and cyber security solutions.

• Demonstrated financial acumen involving budgets, forecasting, and completing the budgets for applicable information security, cybersecurity, or technology support function.

• Experienced level of business insight in the areas of business operations, risk management, industry practices and emerging trends.

• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

What sets you apart:

• Relevant certifications such as CISSP, CISM, or CISA.

• Experience with cloud-based IAM platforms (e.g., Azure AD, Okta, Ping Identity) and DevSecOps practices.

• Familiarity with zero-trust architecture and identity-first security models.

• Knowledge of compliance frameworks like NIST 800-63, SOC 2, and ISO 27001.

Compensation range: The salary range for this position is: $164,780.00 - $314,960.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.