Product Operations - Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Member Data & Analytics Portfolio team orchestrates and manages the Portfolio of epics across our Member’s Journey. As part of the team, you will be focused on evaluating the external and internal environment to determine required Data & Analytics capabilities to address business challenges.  Your work will support us in creating business cases, gaining senior executive support, and demonstrating epics’ contribution to Objectives / Key Results.  If you are looking for an opportunity to directly contribute to delivering business value across our Member’s Lifecycle please apply so you can learn more about this opportunity!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix. Relocation assistance is not available for this position.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Utilizes data & analytics acumen and deep business knowledge to increase strategy to execution alignment.
• Reduces risk of strategy divergence by influencing, and partnering with, business leaders in course of action translation.
• Facilitates and guides cross-functional teams to systemically align business strategies and data & analytics investments
• Drive strategy: Partner with Business and Data & Analytics leadership to define the vision, strategy, and roadmap for required Data & Analytics Capabilities, ensuring alignment with organizational outcomes and key results
• Lead strategic planning, including cadences, OKRs & Metrics aligned to company goals, build frameworks for investment optimization and prioritization
• Collaboration, consensus building and thoughtful and efficient communication will all be critical skills required to succeed
• Your primary mission will be to evaluate the internal and external market to assess drive strategy and execution alignment to our overall go-to-market strategy and initiatives to deliver optimal impact across the organization

What you have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau)
• OR
• Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages ((Example: SQL, Python, GGplot, Tableau).
• Demonstrated knowledge of the function/discipline demonstrated through application of knowledge, skills, abilities, and technologies towards work products required. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Proven experience with data mining, complex data manipulation, and identifying key insights to translate into business solutions.
• Strong interpersonal and communication skills to deliver information effectively and influence all levels of management.
• Comprehensive knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

What sets you apart:

• Experience evaluating the external and internal environment to facilitate hypothesis-based problem solving
• Experience collaborating with Data & Analytics Product Managers to determine what business challenges we can address near, mid, and long term and experience translating this into a 1 – 3-year Data & Analytics capability roadmaps
• Experience developing business cases to address business challenges
• Experience gaining senior executive support to secure investment funding
• Demonstrated experience influencing through communication

Compensation range: The salary range for this position is: $114,080.00 - $218,030.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.