Director, Business Strategy Analytics - Sales and Service Performance Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Director Business Strategy Analytics - Sales and Service Performance Management.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our  San Antonio, TX; Phoenix, AZ; Plano, TX; Colorado Springs, CO; Charlotte, NC; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position.

What you'll do:

Leads a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

• Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends.
• Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product or member experience.
• Partners with key teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience.
• Applies expert analytical rigor and industry best practices to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals.
• Effectively communicates the significance of the strategic insights to senior leaders and key stakeholders, and influences and drives strategic agreement through intellect, interpersonal, and negotiation skills.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in data and/or analytics or strategy consulting (i.e. industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting.
• 3 years of direct team lead or management experience.
• Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights.
• Expert analytical skills with experience using hypotheses-driven problem solving.
• Demonstrated experience influencing business decisions and improve business results.
• Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).
• Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.

What sets you apart:

• Strong background in both Property and Casualty products and distribution
• Expert at executive communications and influencing business outcomes
• Analytically minded and skilled at using data to tell a story
• Intellectually curious and creative problem solver

Compensation:  The compensation range for this role is $143,320-$273,930.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.